So how do we restore context, nuance and meaning? And, more importantly, how do we help initiate needed change within our organizations? According to the folks at Anecdote, the answer lies in telling good stories and then listening properly to those stories:
To be clear, I'm not trying to trash quantitative analysis. However, I do believe there are some things that can be communicated best by numbers and other things that can be communicated accurately only through narrative. Be very sure that when you make your choices about what to measure, how to measure and how to report the results, you choose the right tools and methods. If you cut corners here you will compromise your project and, possibly, your credibility. Why risk it?
Surveys and metrics can uncover trouble in an organisation, but they usually don't help you identify the reasons for dysfunctions, let alone generate the resolve to springboard people into action. Instead, learn to use stories as listening posts and tap into the emotion to spark action. From time immemorial, stories have contained collective lessons in condensed form. When gathered and examined, stories that are told in your organisation reveal important themes and patterns that in turn indicate effective solutions.
[Thanks to Stan Garfield for pointing out the Anecdote post.]